Situation Description
Every company needs to ensure continual customer’s satisfaction with its offerings while the customers experience the offerings. Typically, this objective is pursued by applying the Failure Mode and Effects Analysis (FMEA), which seeks identification of those changes that will make the offerings less susceptible to failures. While being a well-known and widely-accepted methodology, FMEA is not robust, and its results have to be drastically improved.
GTI Approach
GTI Failure Prevention methodology is based on the fact that reliable failure prevention is only possible when every possible failure mode associated with an offering design is identified and analyzed. Just then, one can make a deliberate decision on whether a specific failure mode should be dealt with or ignored. This focus on comprehensive identification of the potential failure modes forced creation of techniques and tools that would have enabled achievement of this goal. A combination of these tools and techniques that ensure comprehensive compilation of potential failure modes with the GTI Problem Solving methodology enables results that are superior comparing to a regular approach.
GTI Failure Prevention methodology has multiple unique tools and techniques to ensure robust performance, among them:
- A classification of functions (3 different classes were identified)
- A classification of functional failure modes (16 types were identified)
- The Problem Inversion Principle (to identify the Root Causes of failure modes)
- Rules for Problem Selection (to identify the most critical for success problems)
- Problem Solving tools and techniques
- Etc.
Major Benefits
GTI Failure Prevention methodology delivers the following major benefits
- More comprehensive, more reliable analysis (due to identifying more functions to be performed by a system and its elements, more failures modes, etc.)
- Greater effectiveness of the analysis – better results
- The methodology is robust and repeatable
- Totally compatible with FMEA
- Etc.
To address this challenge, the Institute of Professional Innovators offers:
- Training in the form of a seminar (when you study the how-to of the methodology, including the processes and tools), or a workshop (when you solve your challenge while studying the methodology)
- Consulting (we solve your challenge, which requires the minimal amount of your involvement in the process)
